Terms of service

Terms & Conditions

Last updated: October 12, 2026

This website is operated by Studio Mom LLC, doing business as From Your Mom (“we,” “us,” or “our”).

These Terms & Conditions govern your use of www.fromyourmom.com and purchases made through our store. Please read them together with our Return Policy, Shipping Policy, and Privacy Policy, available on our website.

By placing an order, you agree to these Terms & Conditions. Nothing in these terms limits rights that cannot be excluded under applicable law.

1. Using Our Store

To place an order, you must be legally able to enter into a binding contract and authorized to use the payment method provided.

You agree to provide accurate, complete, and current contact, billing, and shipping information.

You must not use our website for unlawful purposes, submit fraudulent orders, interfere with its security, or infringe the rights of others.

If you create a customer account, you are responsible for protecting access to it and notifying us of any suspected unauthorized use.

2. Our Products

Our products are made to order and may be produced and shipped by third-party production partners.

Please review the product description, dimensions, size information, selected options, and care instructions before purchasing.

We aim to display our products accurately. However, colors may vary depending on your screen settings, and minor variations in woven texture, design placement, or dimensions may occur during production.

These variations do not excuse a material difference from the product description or an actual defect.

Lifestyle images may show styling accessories that are not included. The product description identifies what you are purchasing.

3. Orders and Availability

After placing an order, you will receive an order confirmation email acknowledging receipt.

We may need to decline or cancel an order because of unavailable products, an inability to fulfill it, a material listing error, suspected fraud, or another lawful reason.

If we cancel a paid order, we will notify you and refund the amount paid for the canceled items, including applicable taxes and associated shipping charges.

We may limit quantities or restrict purchases intended for unauthorized resale, subject to applicable law.

4. Prices, Payments, and Promotions

Prices are displayed in US dollars unless a different currency is expressly shown.

Applicable shipping charges and taxes are displayed at checkout before payment.

Prices, products, and promotions may change for future purchases. These changes do not retrospectively alter the price of an accepted order.

If we discover a material pricing or listing error affecting your order, we will contact you to explain the issue and offer an appropriate resolution, which may include cancellation and a refund. We will not charge an increased amount without your agreement.

Payments are processed through the payment providers available at checkout. You authorize the applicable charge when placing your order.

Discounts and promotional offers are subject to their stated conditions. Unless expressly permitted, offers cannot be combined or applied retrospectively.

5. Order Changes and Cancellations

Production may begin shortly after an order is placed.

If you need to change or cancel your order, contact hello@fromyourmom.com immediately with your order number.

Voluntary changes or cancellations are only possible before production begins and while our production partner can still update or stop the order.

A request is not confirmed until we have told you it has been accepted. We do not guarantee a fixed cancellation or modification window.

Once production has begun, we cannot accept changes or cancellations for change of mind. This does not affect rights arising from qualifying delays or other rights under applicable law.

6. Shipping and Delivery

Available shipping destinations, charges, and estimates are provided on our website or at checkout.

Production time and transit time are separate. Delivery estimates are not guaranteed arrival dates unless we expressly state otherwise.

Orders containing multiple items may arrive in separate packages and on different dates. A partial delivery does not necessarily mean that an item is missing.

Please provide a complete and accurate shipping address. Address corrections cannot be guaranteed once an order is being processed or has shipped.

If an order is undeliverable because of an incorrect or incomplete address supplied by you, refusal of delivery, or failure to collect a package, additional production or shipping charges may be required. We will explain available options and costs before proceeding.

If a shipping or address error was caused by us, we will resolve it at no additional cost to you.

If your order is delayed, missing, or marked as delivered but not received, contact us promptly so we can investigate.

If we cannot ship within the stated shipment timeframe, we will notify you and provide the options required by applicable law, including accepting a revised timeframe or canceling the unshipped items for a refund.

7. Gifts and Special Dates

Please allow sufficient production and shipping time when ordering for birthdays, holidays, college move-in dates, or other events.

Unless we expressly guarantee an arrival date, we do not promise delivery for a particular occasion. Missing an intended occasion alone does not qualify an order for a refund.

Your rights concerning guaranteed delivery dates, qualifying delays, lost shipments, or defective products remain unaffected.

8. Returns, Replacements, and Refunds

Because our products are made to order, we do not accept returns or exchanges for change of mind or incorrect size, color, or design selection, except where required by law.

If an item arrives damaged, defective, with a production error, or differs from what you ordered, please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos.

Our Return Policy explains the assessment process and available remedies.

Please do not return products without receiving instructions from us. Our correspondence address is not an authorized returns address.

The 7-day reporting period does not limit any rights you may have under applicable consumer protection laws.

9. Product Care and Use

Please follow the care instructions provided for each product.

Damage caused by misuse, improper handling, or washing contrary to the care instructions is not covered by our voluntary replacement or refund policy.

This does not exclude claims involving manufacturing defects or rights provided by applicable law.

10. Intellectual Property

The website’s original designs, artwork, photographs, text, graphics, logos, and other protected content belong to Studio Mom LLC or their respective licensors.

You may use our website for personal shopping and reference. You may not reproduce protected content for commercial use, manufacture copies of our designs, or falsely imply an affiliation with From Your Mom without permission.

These terms do not restrict uses permitted by applicable intellectual property law.

11. Reviews and Customer Content

If you submit a review or content specifically for publication on our website, you grant us a nonexclusive license to display and reproduce it for that purpose, subject to applicable law and any permissions given.

You must have the necessary rights to submit the content. It must not be unlawful, misleading, or infringe another person’s privacy or intellectual property rights.

We may remove spam, unlawful material, personal information, or content unrelated to the product. We do not prohibit honest reviews merely because they are negative.

Private customer service messages and photos submitted to document an order issue are not automatically authorized for marketing use. We will seek permission before using them for that purpose.

12. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Please do not send full payment card details or other sensitive information by email.

13. Third-Party Services and Links

Our store is hosted on Shopify, and we use third-party providers for payments, production, shipping, and other services.

Links to independent third-party websites are provided for convenience. Your use of those websites may be governed by their own terms and privacy policies.

Using third-party providers to fulfill your order does not remove our obligations to you as the seller.

14. Website Availability

We take reasonable steps to maintain our website but cannot guarantee that it will always be available or free from technical errors.

We may update, suspend, or restrict parts of the website for maintenance, security, or other legitimate reasons.

These actions do not remove obligations concerning existing paid orders or applicable consumer rights.

15. Liability and Consumer Rights

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the website or purchases, including business-related losses such as lost profits or revenue.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any other liability that cannot legally be excluded or limited.

Nothing in these terms disclaims mandatory product warranties or limits remedies available under applicable consumer protection laws.

16. Events Beyond Our Reasonable Control

Events such as severe weather, natural disasters, carrier disruptions, or supplier outages may affect fulfillment.

If such an event affects your order, we will take reasonable steps to communicate the issue and provide available options.

An event beyond our control does not remove any obligation to provide a refund or other remedy required by law.

17. Resolving Concerns

If you have a concern about your order or these terms, please contact hello@fromyourmom.com.

We encourage you to contact us so we can help resolve the issue. Doing so is not a condition of exercising any legal right, payment dispute right, or right to contact a regulator.

18. Applicable Law

These terms are subject to applicable US federal law and applicable state law.

Nothing in these terms deprives you of mandatory protections or remedies available under the laws that apply to your purchase.

19. Changes to These Terms

We may update these terms for future use of the website and future purchases. The updated version will be posted on this page with a revised date.

Changes will not retrospectively remove rights or alter the terms of an existing order without a lawful basis and any required agreement.

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Contact Information

Studio Mom LLC
Doing business as From Your Mom

Email: hello@fromyourmom.com

Correspondence address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Please do not send product returns to this address without receiving return instructions from us.