Refund policy

Return Policy for From Your Mom

Each From Your Mom piece is made to order. Please choose your size, color, and design carefully and review the product details before placing your order.

We do not accept returns or exchanges for change of mind, incorrect selections, or because a gift recipient would prefer a different item. If your order arrives damaged, defective, or incorrect, we’re here to help make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives, including any items purchased as gifts.

If you receive a damaged or defective item, an item with a printing or production error, or the wrong product, size, color, or design, email hello@fromyourmom.com within 7 days of delivery.

Please include:

• Your order number.

• A brief description of the issue.

• Clear photos of the full item and the affected area.

• Photos of the packaging and shipping label, where relevant.

Please keep the item and its packaging while we review your request. We may ask for additional photos or information to assess the issue.

Items should remain unused and unwashed while a visible issue is being reviewed. Damage caused by use, washing contrary to the care instructions, or improper handling is not covered.

If a defect becomes apparent only after proper use or washing, contact us promptly so we can assess it.

Replacements and Refunds

Once we have reviewed your request and confirmed the issue, we will arrange a replacement or a refund, depending on the circumstances, product availability, and your applicable rights.

Approved replacements are provided at no additional cost, including shipping.

Refunds for affected items will include any applicable taxes and shipping charges attributable to those items. Refunds will be issued to the original payment method, and we will email you once processed. Your bank or payment provider may need additional time to post the refund.

Returning an Item

Please contact us at hello@fromyourmom.com before returning anything. Do not send items to the address on the shipping label unless we specifically instruct you to do so.

Our team will review your request and provide any necessary instructions.

If a return is required for a confirmed damaged, defective, or incorrect item, we will cover the return shipping costs.

Sending an item back without authorization does not automatically qualify it for a refund.

Items Not Eligible for Returns or Exchanges

Except where required by applicable law, we do not accept returns or exchanges for:

• Change of mind.

• A size, color, or design selected incorrectly when ordering.

• A gift recipient’s preference for another item.

• Damage caused by misuse, normal wear, or failure to follow the care instructions.

Please check measurements and product information carefully before purchasing. If you need help choosing, contact us before placing your order.

Product Appearance and Variations

Colors may appear slightly different depending on your screen settings. Minor variations in texture, woven detail, design placement, or dimensions may occur during production.

Small variations consistent with the product description are not considered defects. If your item differs materially from what you ordered or from its description, please contact us so we can review it.

Order Changes and Cancellations

If you need to change or cancel your order, email hello@fromyourmom.com immediately with your order number and the requested change.

Production may begin shortly after an order is placed. We can only accept voluntary changes or cancellations if production has not started and our production partner can still stop or update the order.

Submitting a request does not mean it has been accepted. We will confirm whether the change or cancellation is possible.

Once production has begun, we cannot accept cancellations or changes for change of mind. This does not affect cancellation or refund rights arising from a qualifying delay or other rights under applicable law.

Shipping Addresses and Returned Packages

Please check your shipping address carefully at checkout, including apartment or unit numbers.

If you notice an error, contact us immediately. Address changes cannot be guaranteed once an order is being processed or has shipped.

If an order cannot be delivered because the address supplied was incorrect or incomplete, or because the package was refused or left unclaimed, a free replacement or refund is not automatically available. Additional production or shipping charges may be required to send the order again. We will explain any available options and costs before proceeding.

If the address or shipping error was caused by us, we will resolve it at no additional cost to you.

Delayed or Missing Orders

Production time and shipping time are separate. Please review the estimates provided when ordering and allow time for both.

If your order has not arrived by the end of the estimated delivery window, contact us with your order number. We will investigate with our production partner or carrier and arrange an appropriate resolution. A confirmed lost shipment will qualify for a replacement or refund.

If we cannot ship your order within the stated shipment timeframe, we will notify you and offer the option to accept a revised timeframe or cancel the unshipped items for a refund, as required by applicable law.

Packages Marked as Delivered

If tracking shows “delivered” but you have not received your package, please check with household members, neighbors, your building’s reception, and the carrier, then contact us promptly.

A delivery scan alone does not allow us to determine what happened. We will review the available delivery information and help investigate. Refunds or replacements are assessed based on the findings and applicable law.

Gifts, Holidays, and Special Dates

Please order well in advance for birthdays, holidays, college move-in dates, or other special occasions.

Unless we expressly guarantee a delivery date, delivery estimates are not a promise that your order will arrive for a particular event. Missing an intended occasion alone does not qualify an order for a refund.

This does not affect your rights concerning a guaranteed delivery date, qualifying shipment delay, lost order, or other issue covered by applicable law.

Your Consumer Rights

Nothing in this policy, including the 7-day reporting period, limits any rights or remedies you may have under applicable consumer protection laws.

Contact Us

For questions about your order or this policy, email hello@fromyourmom.com. Please include your order number so we can help.