Shipping policy

Shipping Policy

Where we ship

We currently ship to the 48 contiguous United States and Washington, D.C. only.

We do not ship to Alaska, Hawaii, U.S. territories, military addresses (APO/FPO/DPO), or international destinations.

Shipping rates

We offer free standard shipping on orders over $125, after discounts and before taxes, within our delivery area.

For other orders, available shipping options and charges are displayed at checkout before payment.

Made to order

Every From Your Mom piece is made to order. Please check the product page for the estimated production time.

Production time and shipping time are separate. The transit time displayed at checkout begins after your item has been produced and dispatched.

Business days exclude weekends and public holidays. Production and delivery may take longer during holidays and busy periods. Estimates are not guaranteed arrival dates, so please allow extra time when ordering for a special occasion.

Tracking and separate deliveries

You’ll receive shipping confirmation and tracking information when your order is dispatched. Tracking may take a little time to update after a label is created.

Items in the same order may be produced at different locations and shipped separately. You may receive multiple packages and tracking numbers, with deliveries arriving on different dates.

Shipping addresses

Please check your delivery address carefully, including your apartment or unit number and ZIP code.

If you notice an error, email hello@fromyourmom.com immediately with your order number. We’ll do our best to help, but address changes cannot be guaranteed once processing has begun.

If an order is returned or cannot be delivered because the address provided was incorrect or incomplete, additional shipping or production charges may apply. We’ll explain the available options and costs before proceeding. Errors caused by us will be resolved at no additional cost to you.

Delayed or missing orders

If your order has not arrived by the end of the estimated delivery window, or tracking shows delivered but you haven’t received it, contact hello@fromyourmom.com with your order number.

We’ll investigate with our production partner or carrier and help resolve the issue. A confirmed lost shipment will qualify for a replacement or refund.

Questions?

Contact us at hello@fromyourmom.com.

Big love,
From Your Mom